Shipping policy
SHIPPING POLICY
Shipping Policy
Thank you for shopping with PawNova.
We are committed to delivering your order as quickly and efficiently as possible.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may be extended during holidays, promotional periods, or high order volumes.
Shipping Times
Estimated shipping times:
- Canada: 5–12 business days
- United States: 5–12 business days
- International Orders: 7–20 business days
Please note that shipping times are estimates and may vary depending on customs, carrier delays, weather conditions, or other external factors beyond our control.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Tracking updates may take a few days to appear depending on the carrier.
Incorrect Address Information
Customers are responsible for providing accurate shipping information.
PawNova is not responsible for delays or lost packages caused by incorrect or incomplete shipping addresses.
Lost or Delayed Packages
If your package appears delayed or lost, please contact us and we will assist you in resolving the issue with the carrier.
Contact Us
For shipping-related questions, contact:
pawnovas@gmail.com